FAQ — EarnerThemes Template Store

Learn how the store works, how to buy templates, and how to get started quickly.

Understand how your balance works, how to top up, and how purchases are processed.

Find answers about template access, downloads, and usage after purchase.

What is EarnerThemes?

How does the process work?

What is Account Balance?

Is there a minimum top-up?

Do the prices include VAT?

How are prices in EUR and USD calculated?

How will the charge appear on my bank statement?

Do I need to pay every time I buy something?

What types of templates are available?

How do I choose the right template?

When do I get my template?

Where can I find my purchased templates?

I have not received my delivery email — what should I do?

What licence do I get?

Do I need anything else to use a template?

Can I get a refund?

Do I get a receipt?

Do I need an account to buy templates?

Does my balance expire?

Is my payment secure?

How can I contact support?

Store Support

Our support team can help with purchases, balance, downloads, and any questions before or after buying a template.

Frequently Asked Questions